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Shelter Unit Manager, ORR

at Upbring

Posted: 4/2/2019
Job Reference #: 3453
Keywords: computer

Job Description

  • Job ID
    Regular Full-Time
    # of Openings Remaining
  • Overview

    The Shelter Manager has oversight of the Youth Care Workers and ensures they maintain a safe, supportive, and therapeutic environment that meets the individualized care and personal development needs of the Unaccompanied Children (UC) in accordance with Agency standards, state licensing standards, and other federal, state, and local regulatory requirements.


    Essential Duties

    • Provide support and supervision of staff as it relates to life space interviewing, therapeutic community group sessions, crisis intervention, problem solving, group meetings and activities for the residents’ daily living
    • Respond to crisis situations timely and assist with de-escalation of children when needed
    • Work closely with the Program Director to create and manage work schedules to meet staffing and ratio needs for each shift
    • Monitor and support staff to ensure all assigned duties are being performed throughout the shift; review and discuss staffing updates, shift changes and resident updates with staff at the beginning of every shift
    • Review and verify all documentation requirements are completed by staff in a timely manner and meet programmatic requirements
    • Ensure all precautions, restrictions and safety guidelines and interventions are properly implemented and managed during all shifts
    • Provide support and intervention in crisis situations
    • Onboard and train new staff according to established training plan/program; orient new staff to the facility
    • Provide direct supervision and observation of all residents while in their living space or common areas; know the whereabouts of all residents at all times during the shift
    • Work closely with the Team Lead to ensure the individualized treatment and personal development plans are properly implemented, followed, and managed as it relates to staff interaction with the residents, setting behavior limits and individual and group activities
    • Work closely with the Program Director to develop new resident orientation and onboarding plans; assist with the new resident orientation
    • Work closely with the Program Director to develop new hire training; conduct new hiring when needed
    • Take the lead on passing medication to residents in accordance to their treatment plan and as prescribed by the clinical team
    • Maintain awareness of UC behavior and utilize the proper intervention and appropriate consequence in accordance to Agency policy and the residents’ individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms
    • Design, develop, coordinate, and schedule daily group sessions; oversee the facilitation
    • Clean, organize, and maintain the residents’ living space to provide a safe and therapeutic environment
    • Ensure safety, security, and sanitation standards are maintained in all living and recreation areas
    • Accompany UC and participate in group therapy sessions for residents, as needed
    • Lead the team in continuous quality improvement methods and efforts, including acting as an agent to execute positive and proactive change, when deemed appropriate
    • Prepare and attend supervision, unit, team and facility meetings as required
    • Lead the planning and coordination of random search of UC living space
    • Provide back-up services and assistance to other units/programs when needed
    • Serve as a member of the “on-call” team
    • Complete required training hours per licensing standards
    • Other duties as assigned

    Staff Development and Management

    • Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct reports to ensure the facility is operating effectively and efficiently in accordance with established programs and services
    • Work closely with management team to interview and hire; arrange for external training and provide and/or coordinate in-service training for staff development
    • Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
    • Regularly review employee performance and provide supportive feedback
    • Conduct 90-day and annual evaluations per established completion date

    Working Relationships

    • Develop and maintain positive working relationships with the program and clinical management team, staff, children, and volunteers to meet the needs of the residents and ensure the program goals and objectives are being met
    • Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support
    • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices. Always work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established


    Minimum Qualifications

    • Associates degree in Social Work, Social Services, Human Services, or closely related field; additional years of experience will be accepted in lieu of education requirement
    • 2 years’ experience working in a similar environment
    • Bilingual in Spanish, based on population served and service area
    • Ability to use good judgment and think and react rationally and calmly in difficult and stressful situations
    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population
    • Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents
    • Strong verbal communication skills
    • Strong organizational and time management skills with the ability to meet deadlines and complete tasks in a timely manner
    • Demonstrated ability to write legibly and in a concise and understandable manner
    • Ability to work both in a team environment and independently
    • Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook

    Preferred Qualifications

    • Bachelor’s degree in Social Work, Social Services, Counseling, Psychology, Human Services, or closely related field
    • 3 years’ experience in residential care facility or similar setting
    • Advanced knowledge of behavior modification and therapeutic settings

    Physical Demands & Work Conditions

    • This position requires walking frequently and sitting and standing for prolonged periods of time.
    • Position works in a child facility and has constant exposure to children
    • Lift, push, pull, move up to 125 lbs.

    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status